Customer support?
I recently created a free account to play while I decide if I want to resubscribe. It's been many years. So far I've been enjoying it, but I do have some reservations. I'm having an issue with a quest that won't advance after a turn in. I submitted an appeal, and the next 2 times I logged in, I got a pop up box asking if I want to refresh it, which I did. But the next time I logged in, I didn't get it, so I I /checkappeal, and there's nothing in the queue, so I resubmitted. Logged out. Next time in, no popup, no appeal in the queue. Submitted a third time, but next log in, it's gone again. Submitted a 4th time.
My question is, how good is customer support? Am I experiencing something unusual, or is this typical? I played EQ for 18 years, and quit about a year and a half ago because of non-existent customer support. I'm really hoping that's not the case here.
My question is, how good is customer support? Am I experiencing something unusual, or is this typical? I played EQ for 18 years, and quit about a year and a half ago because of non-existent customer support. I'm really hoping that's not the case here.
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What kind of quest was that?
You can also ask in forum or discord if you need some help.
Broadsword Online Games
I have an email stating my appeal was received.
It's not a matter of not knowing what to do, and needing advice. My quest step is to give the NPC an item. I gave it to him, saw emote text about him taking it and heating it in a forge. However, the quest still says to give it to him, and I no longer have it, because I gave it to him already.
Very frustrating customer experience especially now in 2020.
GL
https://divoxutils.com/users/user_2ZTPHy8tjVF9LWMgujSZfCY9Mos/characters
Thegenerallee-shadowblade
Misleadinglooks-warrior
Grumblejr-hero
Danceswithdebuffs-champion
Faatkid-druid
GL. My warrior still is bugged on curse with no fix.
Why would I want to pay for a game with no support?
Broadsword Online Games
Thank you! I will be resubscribing my old account now.
https://divoxutils.com/users/user_2ZTPHy8tjVF9LWMgujSZfCY9Mos/characters