Issues with support email?
I've been in contact with support@darkageofcamelot.com about recovering my old accounts. I passed all the security checks and the last message I recieved back asked me to supply an email address that the accounts would be given, which I did so promptly. This was on 30th Jan. Since then, despite me sending several messages I've heard nothing back.
I even raised a new ticket and this also hasn't had a reply.
Are there issues with the support email at the moment?
It's really frustrating as I was so close to getting my accounts reactivated and being able to play.
The original support ticket # was 9466521
I made a follow up ticket asking for an update incase for some reason my old ticket had an issue: 9469393
Hoping someone here can help.
Thanks!
I even raised a new ticket and this also hasn't had a reply.
Are there issues with the support email at the moment?
It's really frustrating as I was so close to getting my accounts reactivated and being able to play.
The original support ticket # was 9466521
I made a follow up ticket asking for an update incase for some reason my old ticket had an issue: 9469393
Hoping someone here can help.
Thanks!
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Comments
I appreciate being able to muck about a bit for free but no house, no crafting, inventory full, getting a bit boring now
ticket #9469378 if anyone from support actually reads this forum!
Broadsword Online Games
Shileahs Camelot-Kompendium - DAoC-Infos auf Deutsch
Shileah of House Dara, the First of Her name, the Unressed, Master of Stickloss, Queen of Inc-Screams, Purge-Fails and lost Line of Sight, Breaker of Mezz, Mother of Doggos
Jan 22nd -> Sent email.
Jan 23rd <- Got a reply asking for more info.
Jan 29th -> I responsed with the info.
Jan 30th <- Got a reply asking to confirm email to use.
Jan 30th -> I replied (basically immediately).
Since then I've had no responses.
Feb 7th -> Sent a chase up email.
Feb 16th -> Sent another chase up email.
So it's been 5 weeks so far without any reply.
It's frustrating because normally the response was very quick.
My guess is something big has happened to the support team and perhaps there is no one to respond at the moment? I wonder if they were affected by the recent EA layoffs?
Wouldn't have thought it would be this hard to give a company money
Wish you luck matey, hopefully get resolved soon.
Broadsword Online Games
Shileahs Camelot-Kompendium - DAoC-Infos auf Deutsch
Shileah of House Dara, the First of Her name, the Unressed, Master of Stickloss, Queen of Inc-Screams, Purge-Fails and lost Line of Sight, Breaker of Mezz, Mother of Doggos
I feel that pain. I've now started a new account, levelled a new 50 and am now doing a bit of crafting. I've subbed this account for 3 months but if I don't get my old account back when my subs end I'll be off again, which is a shame because I enjoy DAoC. I just really miss those toons I put years of effort into
I unfortunately haven't gotten any new information yet. I'll ask again!
Broadsword Online Games
Shileahs Camelot-Kompendium - DAoC-Infos auf Deutsch
Shileah of House Dara, the First of Her name, the Unressed, Master of Stickloss, Queen of Inc-Screams, Purge-Fails and lost Line of Sight, Breaker of Mezz, Mother of Doggos
Broadsword Online Games
Shileahs Camelot-Kompendium - DAoC-Infos auf Deutsch
Shileah of House Dara, the First of Her name, the Unressed, Master of Stickloss, Queen of Inc-Screams, Purge-Fails and lost Line of Sight, Breaker of Mezz, Mother of Doggos
My first contact was @ may 28.